Microsoft · mid market
Microsoft Dynamics 365 Business Central: Forrester TEI breakdown
Mid-market-tier D365. Essentials $80/user/mo, Premium $110/user/mo, Team Members $8/user/mo for read-mostly. Includes Entra ID bundle if you're on M365 E3. TEI composite: $50M revenue, 300 employees, 15 core finance users (released 31 Mar 2026).
Cited 3-yr ROI
209%
Forrester TEI
Payback
6mo
NPV
$0.5M
3-year
TEI date
2026-03
Forrester study
Honesty signal · Marketing-tier (apply recapture rule)
Most recent TEI in the verified set (March 2026). 209% ROI is materially higher than the same vendor's enterprise tier (D365 ERP enterprise at 106%) — the gap reflects how cost basis assumptions matter more than the underlying value. Use as a higher-end anchor with explicit recapture-rule discount applied in the calculator.
Source
↗ https://www.microsoft.com/content/dam/microsoft/final/en-us/microsoft-product-and-services/microsoft-dynamics-365/TEI-of-Microsoft-Dynamics-365-Business-Central.pdfVerified 2026-08-31. Authors: Sean Conway, Marco Fabrizio (Forrester, vendor-commissioned). Verification status: primary-verified.
Compare with other ERP vendors